ALICE families need an easy, way to connect with nonprofit, faith-based, and public resources to address basic needs before their needs become costly emergencies. The 2-1-1 website and hotline connect people with a local and statewide database of available health and human services needed during difficult times.
2-1-1 is a free, confidential service that connects people with local community-based organizations across the state offering thousands of different programs and services for those seeking answers. Last year more than half a million Michigan residents turned to 2-1-1 for health and human service information, with nearly 41,000 requests from our Lakeshore counties of Muskegon, Newaygo, and Oceana. Referrals and the numbers continue to grow. If you need help for yourself, a neighbor or a loved one, call 2-1-1 or search the 2-1-1 website to find out where to get help. 2-1-1 has information on more than 30,000 different programs and services across the state.
Although Michigan 2-1-1 is a fairly new idea – the unified system started in 2002 – the seven regional contact centers that provide 2-1-1 service across the state have a long and established history serving their communities. Each of the centers is nationally accredited and endorsed by Michigan-AIRS (Alliance of Information and Referrals Systems). These organizations and the managers that guide them daily have the necessary depth of experience combined with reputation for excellence and confidentially.
Connect with CALL 2-1-1 or search the database for information here.
To see reports on CALL 2-1-1 activities, click here.